COVID-19: Home office and service continuity plan

COVID-19: Home office and service continuity plan

25 March 2020 COVID-19 News


Dear valued clients and partners,

It is now a week since we started servicing clients and partners from our respective homes. We only had 24 hours to setup a service and business continuity plan and, together, we truly did magic. Today, 100% of our staff and colleagues are operating remotely, close to their family and loved ones, in a safe and confined environment. We have daily contacts with each employee of Foyer Global Health and have strengthened decentralised management to ensure that no one feels isolated.

We are currently on all fronts in order to answer incoming calls and requests in a timely manner. Our operational teams and support functions remain available as always before to ensure that you get the service you need and deserve. No matter what the evolution of the coronavirus outbreak is in the coming month, you are, and you will remain, our top priority.

I would also like to seize this opportunity to thank all the healthcare professionals, around the world, who fight for all of us, every day, despite the risks associated with the coronavirus.

Our Customer Service is at your disposal for any questions you may have regarding your insurance cover, for claims reimbursement, etc. under the number: +352 437 43 42 44. In case of urgency, or when there is a need for information about the local medical infrastructure, you can reach our medical assistance at +352 437 43 42 42.

On behalf of the whole team, I would like to thank every one of you for your cooperation and understanding. Please take care of your loved ones, and although spring is upon us, please stay at home until the pandemic is over.

Should you wish to share your experience with us then please do not hesitate to contact me at

Thank you again for being a member of the Foyer Global Health community,

Best regards,

Thomas Merten

Director of Foyer Global Health

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